One of the many personnel in the communications room for 911 operators at the Metro Police dispatch center on Friday, April, 10, 2015.
Published Wednesday, April 17, 2024 | 8:56 p.m.
Updated Thursday, April 18, 2024 | 7:17 a.m.
Las Vegas area residents using a landline were unable to reach 911 dispatchers with Metro Police for about two hours Wednesday nights, officials said.
The service went down about 7 p.m. and was restored shortly after 9 p.m. It only impacted residents calling on a landline, officials said.
They added, “All of the individuals who called during the outage have been called back and provided assistance.”
Law enforcement agencies in Nebraska, South Dakota and Texas also reported temporary outages to 911 services before saying hours later that services had been restored. It was not immediately clear what caused the outages or whether they were related.
The police department in Del Rio, Texas, a city of 35,000 residents along the U.S.-Mexico border, posted that “an outage with a major cellular carrier” was to blame.
It didn’t say which carrier. Del Rio had the opposite problem of Las Vegas — 911 calls from cellphones didn’t work, so those needing help were urged to use a landline or another cell carrier.
The outages, ironically, occurred in the midst of National Public Safety Telecommunicators Week.
The Associated Press contributed to this report.
