User profile

vegasm

I worked at Zappos for a couple of years, absolutely hated it - employees are treated like, and the CLT is run like, a Kindergarten, and if you don't play into being treated like a child, you are deemed a "bad culture fit" and terminated. To make sure you tow the culture line, there were over 60 employees whose sole job was to monitor customer service reps phone calls and casual conversations. Every aspect of your work product, customer e-mails and phone conversations are scrutinized ruthlessly (every 10-12 CLT reps has the following people monitoring them: a Lead, a senior CLT rep, a QA rep, a supervisor and a manager).

However, Zappos does take customer security very seriously, and has a dedicated 'verification' team keeping on top of potential fraud issues. This looks to be an IT issue and not something the Order Verification team could have prevented.

True, Zappos does charge full list price, but the very real level of customer service they provide does not come cheap.

Cemeteries are full of people who had the right-of-way. Having the "right-of-way" doesn't put a magic shield around someone exempting them from possible consequences of failing to observe common sense or due caution.

How old were the 'teenage' persons escorting the girls - 13? 19? Makes a difference. How clearly marked is the crosswalk? How big was the car obscuring the offending driver's view?

Even persons with the right-of-way have a duty to exercise 'due diligence'. Why did the older teens fail to observe a 'sedan' traveling at speed and obviously not going to stop? Or did they see it but because of lack of life experience miscalculated - or overestimated - either their ability to make it in time, or the driver's failure to comprehend the situation unfolding in front of her.

We don't allow 'private ownership' of pencils, knives or guns in jail cells, no matter how much you love Sarah Palin. It's not a 'liberal' thing, it's a common sense thing (and thus, very difficult for many to grasp).

We also don't place psychotic murderers, having conversations with the Devil, in a cell with another prisoner, pencil or no pencil.

At least we didn't in Santa Clara County...

We don't know when - or where - this incident occurred, but Metro wants our help.

There are inept police departments, there are incompetent police departments, and there is Metro, in a class all to themselves.

The alleged robbery attempt took place in a hotel, the very nature of which dictates time sensitive dissemination of information.

Guests are long gone, and employees (who may not even be aware they are working at the scene) have dealt with thousands of new faces.

Valet, housekeeping, room service, floor persons as well as local merchants could very well have provided timely information had they known they had just had contact - however brief - with the perps.

Memories are short, and windows of opportunity close up tight.

Here is how it worked in the Calif. city I was a cop in:

If a person had his own tow insurance, they could use that, as long as an accident investigator didn't need to look at the car (we only did accident reports if there were injuries or an excess of $2500 damages, otherwise you got a case# and off you went).

The county / city contracted with multiple tow companies, and when we had to tow, it was 'next in line'. Tow company owners and the police department were not in collusion with each other...if fact, it was quite often just the opposite.

Honest, corrupt-free law enforcement and governments are possible...it just takes the will and a little work.

Wont see it here any time soon...