User profile: suncitysandy

Joined: Dec. 28, 2008

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Posted on: Infusion of cash is key to Station’s viability

A big BOO for Station Casinos! Apparently they have changed the rules for their Rewards Card holders as to what comps they get for points. From what I was told by the Rewards Representative, the Corporate bigwigs have decided that the points earned by their customers are not enough. Now they tell me that how much you play and what machines you play are what counts in getting the Calendar sent during the month. When asked about the points, they shrugged and said they don't know what the $$ figure is. Their website still is using the point system, such as the Gold Card=500 points in three months. My husband earned over 500 points and got nothing. I earned 518 points and got something. Frankly, I also could do without their "Made in China" gifts. The people at the Rewards Center couldn't care less. Personally, I think they are making a major mistake by doing this and if they have changed their "Rules" why don't they bother telling their customers? Isn't this fraudulent to still keep advertising about the points and then not giving the customer what they earned?

(Suggest removal) 12/28/08 at 6:50 p.m.

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