Comments by user: MM4SHO
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Locally owned and independent for more than 50 years.
Jeff's experience is not even mildly surprising to those of us who have endured outrageous rulings and treatment from the nervous and ill-informed supervisors with whom we are coerced to contend in most books. The Hilton is especially guilty of weak management: an egregious example of unwitting behavior occurred with me when they refused to pay a winning future bet ticket, claiming that someone had lost it. It was a stone bluff - someone told them he had lost some tickets, so they challenged evey ticket deemed to be a possible candidate. I had to have Gaming Control Board advise them of the protocol in handling such a situation, and the ticket was paid immediately, but with no apology. Absolute best spot to be treated fairly is Bellagio.