Jeff's experience is not even mildly surprising to those of us who have endured outrageous rulings and treatment from the nervous and ill-informed supervisors with whom we are coerced to contend in most books. The Hilton is especially guilty of weak management: an egregious example of unwitting behavior occurred with me when they refused to pay a winning future bet ticket, claiming that someone had lost it. It was a stone bluff - someone told them he had lost some tickets, so they challenged evey ticket deemed to be a possible candidate. I had to have Gaming Control Board advise them of the protocol in handling such a situation, and the ticket was paid immediately, but with no apology. Absolute best spot to be treated fairly is Bellagio.