Las Vegas Sun

October 10, 2008

User profile: MM4SHO

Joined: April 14, 2008

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Total Comments: 1 (view all)

Jeff's experience is not even mildly surprising to those of us who have endured outrageous rulings and treatment from the nervous and ill-informed supervisors with whom we are coerced to contend in most books. The Hilton is especially guilty of weak management: an egregious example of unwitting behavior occurred with me when they refused to pay a winning future bet ticket, claiming that someone had lost it. It was a stone bluff - someone told them he had lost some tickets, so they challenged evey ticket deemed to be a possible candidate. I had to have Gaming Control Board advise them of the protocol in handling such a situation, and the ticket was paid immediately, but with no apology. Absolute best spot to be treated fairly is Bellagio.

(Suggest removal) 4/14/08 at 3:34 p.m.

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