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CRD

You can remodel all the casinos you want or build the nicest resorts on the planet but the real problem that will prevent the big return of the tourist economy is customer service.

Everywhere you go in LV the employees are miserable and rude. Its almost like they think you should be waiting on them. And the customer service in the strip casinos isn't just terrible, its awful.

LV is suppose to be about show business and putting on your best face. Your customer service face where the customer is king and the "customer is always right."

I traveled to LV 8 - 10 times per year for almost 20 years before recently moving here. I literally know hundreds of clients and friends who traveled here over the years and they all say the same thing, "Whenever I go to LV the service received and attitudes of the employees everywhere are awful." When I am out and speaking with others who are patronizing the casinos they all have similar bad/rude service comments.

There are casinos everywhere now and more states are still adding them. The pool of tourists and gamblers is getting spread wider, why would anyone want to come here and receive lousy service regardless of whether there is a new resort formerly the Sahara or not? So what is the draw for anyone to want to come to Las Vegas anymore?

If you have been to any of the casinos in other states they are just as nice and have the same amenities as any strip casino or any other surrounding Las Vegas.

Whether you are servinga cup of coffee or checking in a guest, the next time you wait on a tourist or any other customer ask yourself if you were that customer would you want to come back again?

If Las Vegas wants to rebuild itself than it needs to get back to the basics in all industries and the customer needs to come first.