Las Vegas Sun

October 25, 2014

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Unemployment call centers to be open Saturday

The state is again staffing its telephone call centers this Saturday for the unemployed to talk to a representative about their claims.

The state Department of Employment, Training and Rehabilitation said Friday that those who need to file weekly or initial claims should use the Internet, leaving the phone lines open for those who need to speak to a state worker.

The department is in the midst of installing a near $40 million computer system and there have been a multitude of complaints that the jobless have experienced long hours on the telephone waiting for a person to answer, only for the call to be immediately disconnected.

Since the system was installed Sept. 4 more than 90,000 claims have been filed and 64,541 payments have been made. The call centers are receiving 3,000 calls per day, said department Director Frank Woodbeck.

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