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Published Thursday, Feb. 21, 2013 | 3:33 p.m.
Updated Thursday, Feb. 21, 2013 | 5:20 p.m.
After years of marketing "no resort fees," Caesars Entertainment will start charging the fees at its Las Vegas hotels. Caesars will begin adding fees ranging from $10-$25 on March 1, covering charges for amenities including Wi-Fi, local calls and fitness centers. Caesars operates nine hotels in Las Vegas, including Caesars Palace, Harrah's, Bally's, the Flamingo, the Quad, Paris Las Vegas and Planet Hollywood on the Strip. It's something guests asked for, said Gary Thompson, the company's director of corporate communications. Until now, Caesars had charged separately for such amenities, instead of tacking on resort fees, which have upset some hotel ...
I doubt that guests are "demanding" to be charged more; rather they want a more convenient way of paying for amenities. All this means is that people who never use said amenities will wind up paying for them - not a great way of doing business, IMO.
I guess they have to find a way to pay for the renovations at Bills and the cost associated with Linq. Will they now drop the payback percentage on the slots to pull the last pennies from the gamblers. As for the statement this is what the visitor wants, that statement is so full of crap it isnt funny.
What a load of bull. "We're charging more because people want to be charged more." Are you kidding? So now people will pay more for their room for a service they don't want AND the tax that goes with the higher stay. Stupidity. It's OK - maybe people will start to stay at places in the CITY LIMITS of Las Vegas for once and have a great time for less than half the price.
The public demanded it ???
The strip casinos must be rolling in money.
I thought business was still slow.
Charging people $6.00 for bottled water, $65.00 for a steak, $12.00 for a baked potato, for room Wi-Fi, and now to use the fitness centre.
That is why as a local my family and I will not go near the strip and our out of town friends stay with us or the wonderful off strip casino's like the Green Valley, South Point or the M
You say the public demanded it, what a laugh.
I guess you can still fool some of the people some of the time, but not me and tens of thousands of locals who warn their out of town friends about the big rip on the strip.
Guests want resort fees? Some statements strain credulity and then some, like this one, break it. If you read the article, people are saying they want one price (not to be nickel and dimed with separate fees). That is a far cry from wanting a resort fee. Stupid reports like this make me question the wisdom of reading or trusting LV Sun news at all.
I stay at Harrah's because I get free rooms. I'll
be damned if I'll pay any resort Fee! I don't use any of the stuff their charging for. They took
$5.00 off my comps one time and didn't tell me
I was being charged for Reserving a room over the
phone. I called them and told them I didn't
authorize them to do that, and to put the comps
back on my card, and I'll send them a check. They
did and I didn't!
The first time they try to add fees to my free room will be the last time I gamble there.
Really, customers asked for them? I quit staying at MGM casinos and moved to Caesars because of the resort fees. That also means I gamble more there. Why advertise a $79 room rate when it is really $99 because of a $20 resort fee. Although I do get comped, the thought of a resort fee simply rubs me the wrong way. Unfortunately, it is the newest growing profit builder in the hotel industry. Right next to paying for parking. Oops, shouldn't have given them that idea.
are you serious ??? since when have customers asked for this . i always hear people complain about them . getting charged like $25 a day when most people that come here dont stay in there rooms that much .
I for sure didn't "ask" for them. There is nothing being charged for that we want.
Oh and by the way last time we chose Caesars over Mirage because of the Resort Fees.
With all due respect the resort fee concept fools no one and offends everyone. Sure room rates are posted as lower but when the "guest" arrives they are warmly greeted by the front desk clerk who now must inform them that their visit has limitations. I know the numbers are significant and with today's financial pressures companies are looking everywhere for more revenue and decreases to expenses. Some very smart operators spend their entire conscious moments thinking about this and the relentless pursuit of efficiencies has seen some innovative approaches. I'd like to think Tom Terrific could be a tad more creative than "resort fees".
I would just avoid the Casinos that have the resort fees .BTW when is Sleazy Harry Reid going to submit a budget which by law he is required to?. Just asking/
Well Thank You Caesars for saving me money! We visit Las Vegas about 10 times a year, and never have used the fitness centers or the Wi-Fi. Why should I pay for something I don't even use? I have one more trip planned for the end of April, and had I not already purchased the plane tickets, I wouldn't go, just because of these resort fees. I'll be keeping my money at home, instead of "donating" it to the casinos.
This is akin to a CEO of Airline USA saying customers demanded to be charged for the peanuts and tap water as it comes down the aisle. Whether you take it or not you're still being charged.
The UNLV study stated only 30% of people actually value the amenities they are being charged for so where does this Dir. of Corporate Communication get his info? Clearly, he wasn't looking at the numbers because they never lie.
Have stayed at Harrah's and IP several times. This is nuts! Someone who never uses amenities should not have to pay extra for them. People should be notified of the charges upon check-in and should be able to opt out of using any of the so-called amenities. We just need a bed to sleep in and bathroom facilities and phone to call hotel employees. No long distance service for phone calls, no room service, no pool, no health club or Internet service, etc. We go to enjoy casinos, restaurants and Las Vegas in general. We spend very little time doing other things in the hotel. I hope the Las Vegas Sun passes these comments on to Caesar's Entertainment.
Guests want resort fees. That's just funny.
A company $20 billion in debt claims the customer wants more fees!!
Like the Hard Rock advertising that with their $20 fee, you get free use of their free valet parking or free self parking...
Its pure profit that does not have to be shared with the booking engine or travel adviser.
Lets not forget this is a company that helped elect the Messiah. An idiot who said we can spend our way out of debt...
This shows that Caesars headed by Gary Loveman and his leadership are looking at more revenue. After the previous major campaign of "No Resorts Fees" this shows the customer they only care about a bigger bonus payment for them and huge profits for the company. This clearly demonstrates the lack of being in touch with your customer base. I am sure Bill Harrah is rolling over in his grave. This does not follow his basic concept of taking care of your customer if you expect build long lasting relationships. I am sure you will see a backlash of customers no longer fans of Caesars Las Vegas properties. Good Bye Seven Stars - Good Bye Diamond players - they can only out up so much from your poor decisions.
Guests want resort fees? Absolute hogwash.
CET guests are willing to play 6:5 "blackjack," maybe they -are- demanding resort fees.
If you gamble (more than a Few Hundred bucks - Not Necessarily Loose) and pay for a Room in Vegas - You're a Fool. If you're coming and need a room, Never Ever approach the Hotel Bookings Sites Yourself.
Look at Hotwire, Bid on Priceline, go to Book It, or Travelzoo, or Tripadvisor, then Kayak, Then airline travel Package Deals. And there are Plenty of Deals to be found. But better Yet Skip all the nonsense of Las Vegas, if you live on the East Coast there are plenty of Free Ocean Front Junkets to the Bahamas which will blow Las Vegas Deals Away. Unless You are Coming for The Clubs - Then Pay Up!
What a lame excuse to justify gouging the traveling public. Any smart traveler knows to ask up front if there are any resort fees and how much before booking a room. Bundling resort fees into the hotel room rate is another gimmick by corporate America to pick your pocket without disclosing what specific resort fees apply. All under the guise of industry standard.
If they raised their room rates to the equivolent of the resort fee for that hotel,it would have been a smarter play. Having been in the travel business, I can say first hand, people have chosen one hotel over the other because of the resort fee.
Guests want to pay MORE?? What a weasel.
Hello LVH! Until now we always stay on the strip when we are in LV. Mainly at MGM properties. No more. I knew that monorail would come in handy sooner or later.
Guests want resort fees? Bet me!
I've paid $25-$45 to a hotel for overnight parking in downtown San Diego, depending on the night, and still had no free wi-fi, although they offered free wine in the lobby every night... But not everyone who visits a hotel needs overnight parking, nor wi-fi in their room, and both of those things cost money. Businesses need to decide what amenities are "expected" by most of their target market guests, and include those things in the basic rates they charge. Other items not "expected" by the majority of their market can then be offered for an extra fee, or not offered at all. Why this is even a story is questionable; if Caesars sent out a press release about this, that was poor strategy.
Caesars just leveled the playing field for themselves, which is foolish, given they previously had the advantage.
When my wife and I come to town, half the time we stay downtown at the Golden Nugget (no resort fee) and the other half we pick a place on the Strip. Often we will narrow our choice down to a couple different Strip places, then the final decision is based on which place doesn't have the annoying and sleazy Resort Fee. So Caesars Entertainment places beat out MGM casino hotels. Now with BOTH companies screwing guests with Resort Fees, we might as well stay at the MGM hotels we've been interested in but haven't tried yet.
Or we can just stay at the Golden Nugget every trip.
If Hotels want to charge Resort Fees that are compulsory, then just include them in the room rate. Why the need to show something separate if it is an unavoidable charge?
Unless of course you are trying to deceive with a low headline rate that when you get to the checkout is bolstered with a mandatory fee!
First and foremost Gary Thompson is a bold face LIAR!Caesars lacks any integrity and it is proven with this crap statement. You will lose a lot of respect by lying and not just saying we are adding a "ripoff" fee. Whenever our friends and family we steered them towards Caesars because of no "ripoff" fee. I hope that your new "ripoff" fee pays for the loss of business.
Are you kidding??? I live in Texas and love vsiting Vegas several times a year. The only way I choose my hotel is the ones that don't charge a resort fee - that way I can play and lose it in the casoinos. For many years I had wanted to stay at the Luxor so last year sucked it up and booked there for the experience even though there was a resort fee.After experiencing a filthy room, no valet parking because of all of the non hotel patrons( "clubbers") filling up the garage and me parking/ walking several blocks to get back to the hotel - waking up to shower with NO hot water in the morning- I demanded my room charge to be credited. They did - except for the resort fee. Really I was finish with MLife properties and it looks like Ceasars will be next with me. Golden Nugget is looking very good about now. Don't know who they interviewd that would have demanded to be charged for something but let's face it- who doesn't own a cell phone? Long distance please??? No one uses a land line any more - fitness club/pool (charge the person as they use it) not penalize everyone.Vegas has become all about the club scene with all the young crowds hoarding the places at night. Target them with extra"exhorbitant" fees because they will pay anything.
I'm the first to call shenanigans on stories like this, but I gotta say that it's absolutely TRUE!
For years I used to work up and down almost all of the strip hotels and dealt with guests directly in their rooms for their internet and TV services. And the biggest complaint was over the fact that Internet Access was a paid service.
"What do you mean I have to pay $12/$13/$14 A DAY for WiFi?!? Even Holiday Inn gives it to their guests for free! Are you telling me that roadside motels have better amenities than a casino on The Strip?!?"
And then when Stations and other resorts started bundling the WiFi in with the Amenity Fee and people realized this, it made them even madder. Guests would get angry and call the hotel greedy. You could remind them that it wasn't "free" at other hotels, but was paid for with those Amenity Fees. That would anger them even more, because then they'd complain about how whenever they DID pay an amenity fee elsewhere, they would at least get the complementary news paper and coffee maker in the room, as well as access to exercise rooms and pools.
No Amenity Fees sounds good to a traveler until they actually get to their hotel room and realize that they have to pay for all of those additional services ala carte. Even if it's the tally is the same, if you break things down into multiple charges, people feel like they're being nickeled and dimed to death. Charge them a flat fee, and they only see a single charge and psychologically think that things are cheaper.
A single $6 invoice to someone whose bad at math sounds better than five $1 invoices. And people who gamble are indeed very bad at math. It sounds outrageous I know, but it's the absolute truth about how people feel.
Guests are DEMANDING they be charged Rip-Off JUNK fees by Mafia Created Casinos...yeah, that's understandable.
Let them know what you think about JUNK fees!
investor.caesars.com/contactus.cfm
gthompson@caesars.com
I've always said that just because they run a casino they aren't necessarily smart.
There's a casino in NJ called the Revel...in bankruptcy after less than a year in business. The Head Hog of that pen thought it would be brilliant to offer no comps to players, charge $400+ a night for a room and price food beyond reason.
Result".. a casino with no gamblers, a hotel with empty rooms and a resort with no income.
A testament to stupidity and dare I say corporate incompetence?
I'm a Diamond player of many years and frequent Vegas visitor who's next trip will be a one week comp at a Caesars Entertainment property in April.
I have never used a spa; I use my cell phone for calls and internet connection. I use a taxi to get around town so I don't care about free, resort inclusive, valet parking or other resort amenities. To be charged for them, and I don't know if I will"yet, to help the bottom line or reduce the cost to others who do is a management decision destined to keep guests, aka GAMBLERS, away.
Sounds like a page from the Revel's marketing plan and a testament to stupidity and corporate incompetence.
Charge the users more, not the non-users.
Maybe stupidity is a requisite for casino management.
We have reservations at the Flamingo at the end of March. I just called them to see if the resort fee will be tacked onto our already confirmed reservation. No one there had heard anything about a resort fee being charged. Guess we just have to wait until we get there to find out if we're being ripped off.
Somebody has to figure a way to pay for Lovemans and Jones salary as they take Caesars into chapter seven bankruptcy.
Next they will say that hotel guest want then to charge a sitting fee at each slot machine What a bunch of hogwash. I have stayed at Ceasars properties primarily because you only paid for what you wanted i.e wi-fi I do not use not do I wish to pay for fitness rooms and "free newspapers"
Ooops, sorry guys, that was me. I was the one who demanded guest fees. I just felt so uncomfortable not paying for things I didn't use.
I also demanded paying for drinks while I play slots and table games, for valet parking--hell, for ALL casino parking and also to watch free lounge shows.
I also thought it was a good idea--although I didn't actually demand it--to charge me for seats at casino bars and sports books and for an extra fee if I register for their hotel rooms online.
I haven't figured out if I'm going to demand to pay to use the public casino toilets or not but after I have another few drinks I just might.
Oh, and I feel strongly that there should be higher service charges on show tickets but it hasn't really reached the level of an actual demand.
I feel so strongly about paying for things like this that I started a Change.org petition which is what Gary Thompson must be referring to. All three of us who signed the petition demanded that Caesars start charging so they took it to heart.
My bad.
Fitness centers are a joke on all of Caesars hotels, I rather they didn't charge me resort fees.
They should have a standard rack rate of 1 dollar per night. Then charge a "fee" of 99 bucks a night. For a total of 100 dollars per night.
"But the room is only 1 dollar per night."
I love how they say "local calls are free."
Who uses a hotel telephone?
People staying in a hotel in Las Vegas are tourists - they don't know anyone "local" - if they did, they would stay with them.
Doesn't everyone have a cell phone?
With a smartphone you get the internet on the phone - I don't need a hotels' wifi.
i feel sorry for the front lines people like the check in desk and the reservations who have to explain this while the executive staff sits in the ivory tower
I'm just wondering if they are planning on having that come to their Atlantic City casinos since that's where I usually frequent since I live on the east coast.
if all you want to do is gamble, drink and have fun, go to laughlin. no fees, no big crowds, food that will keep you alive, free drinks,friendly people. no fake people to deal with.
Guests want resort fees like welfare clients want more taxes--so the other guy pays for what I use.
Super 8 all the way! Park right in front of your room and no resort fees. Ok so you have to deal with some weird people and crappy rooms, but like I always say "Why come to Vegas if your spending much time in your room?"
SURE they are.. talk about Orwellian new speak.
I demand to pay more! said no one ever.
Haven't been to Caesars in 20 years ....and will probably not go ever....it's a dump
The article is incorrect where it says, "The company started a "no resort fees" Facebook page, which drew tens of thousands of followers." The last time we saw that page on Facebook, it had about 8,200 "Likes". On the other hand, the "Caesars Harrah's No Resort Fee Scam" page on Facebook has nearly 6,000 Likes, and was pacing to pass the amount of "Likes" on the (now defunct) "No Resort Fess" page.
Trading all resort fees to gambling fees?
Price gouging the tourists...
does not leave a favorable impression on your guests.
Corporate double-speak like, 'people DEMAND Resort Fees!' insults their intelligence to boot.
When you peruse your bill for a $150 per-night stay at a decent hotel and find that the ACTUAL price (including taxes & resort fees) is closer to $250, you start to realize that what happens in Vegas is that one way or another, your MONEY stays in Vegas!
Part of the lure of Las Vegas has been the notion (however illusionary) that you are getting a 'deal'...& that you have a chance at a 'free vacation' if you get lucky gambling. Many of the old operators took great pains to create and sustain that illusion...'free booze', a comped meal or 2, a stay at a fab property at budget/standard hotel rates; making the guests feel 'special'...then, if you lost money gambling you could rationalize that 'well, I had a great time and it didn't cost me a fortune'...
These corporate clowns that run the big properties now have NO CLUE...
switching from a marketing scheme that claims, 'NO RESORT FEES!' to 'YOU DEMANDED RESORT FEES; WE GOT EM!' is something that only a highly paid, highly compensated, totally out of touch with reality corporate clown could conceive.
Las Vegas's big-shot ceo's have a knack for killing the geese that lay the golden eggs.
only 53 comment. i would of expected alot more for the ridiculous reason of 'guest wanting a resort fee.'
been visiting vegas for over 30yrs: used the pool/spa facilities ONCE & never used the internet. now lets just figure 6 nights a year @ $20 per night for 30yrs...thats $3600 (not counting the taxes)
why must i pay for things i dont use???? i dont expect other visitors to pay for my rental car when im there. they arent using it but if i have to pay for their daily workouts at least they can chip in for gas.
i have no problem with the 'club kids' who pay $400 for a $20 bottle of liqour BECAUSE IT DOESNT COST ME ANYTHING!!! the 'resort fee' does. i guess if im stuck at one of their properties that is $75-$100 less going to the restaurants/shows.
i dont go to vegas to 'surf the net', exercise, make local calls or read the paper. thats what my home is for.
anyone under 50 already has the internet on their cell phone. the only reason i use the phone in the room is to call for towels or the bell hop.
if i was one of the head honchos at harrahs mr. gary thompson would be looking for a new job for saying something so stupid.
I am not happy about this policy at all. The last time we were in Las Vegas I chose to stay at a Caesar's property on account they were the cheapest AND they didn't have resort fees. I always add in the cost of the resort fees when I make a reservation and this will certainly impact my decision on whether to stay at their properties. Hopefully they rethink this choice... I for one don't use the resort amenities like WIFI or the fitness clubs and resent being charged for it.
What if I don't want to use the things the Resort Fee covers? I don't need to use their phone or internet, I carry a smart phone.
Fitness Center? Would rather spend the time in the poker room.
if 'guest demand it' why not offer guest the option to 'bundle' those amenities to meet their needs & not screw the rest of us.
get a clue you buffoons.
I guess it was inevitable ... but no one asked me. Instead I have been told this is what I wanted. I have been visiting Vegas for a number of years and have 'chosen' Caesar's properties because of the No Resort Fees campaign. Imagine paying an extra 20 bucks or whatever for a dump of a room in The Quad or Harrah's. Yes I have stayed there. I do know what the rooms are like! I have also chosen to pay for local phone calls when I made them. I do not use WiFi or fitness clubs. I am in Vegas for pete's sake. Oh well. One thing it does is give me a much wider choice of where I will be staying next and which casino will be sucking my wallet dry!
I haven't picked up an in room phone in 6 years and that was to answer a call from the front desk. I have 4G internet and I have no desire to "do Vegas" and get up and go work out. Nobody demanded this charge and it's a clear indicator how smart they think the customer is. I agree with Ben though, if you gamble anywhere in the country on a regular basis and have to pay for a room, you are the demographic Ceasar's is looking for.
Thompson is a liar. Shameful. Huge mistake by Caesar's.
This is terrible news. Like anybody else I know who travels to Vegas we always avoid hotels that charge resort fees.
Last time I was here at xmas Bally's had the cheek to charge us $10 for checking in before 4.00pm, even though the room was available and we could go straight to it. I never heard of money grabbing like this anywhere else.
Looks like Bill's is the only place left on the strip that doesn't charge a resort fee.
I wrote to my senator and congressional representative the following letter:
---------------------------------------------
Request action taken on anti-consumer practice - Hotel "Resort Fees"
The practice in question is that of mandatory "Resort Fees" which have emerged in the last five years and are used by hotels to conceal their true cost to consumers and make their rates appear to be lower, aka deception. I would like legislation that requires that ancillary hotel fees either be optional, or if not optional, be included in the published room rate.
Any 'fee' that is not avoidable is in reality not a fee at all, it's part of the cost to rent the room, thus it is the room rate. Up until 2008, these costs were coupled into the rack rate, so why do hotels say these 'fees' are something necessary now?
It would be like demanding an electricity fee, a running water fee, or a door and wall fee. I feel that if a 'fee' is mandatory along with the room rate it must be included with that rate, as it has been up until recently.
Moreover, if these fees are truly ancillary and not part of the room rate, a customer should not be forced to acquire these ancillary products and services if he or she doesn't want them. Under no circumstances should consumers be forced to buy something they don't want to acquire.
As a consumer myself, I feel that other consumers need to contact their representatives and regulatory bodies (online methods are painless enough) and let them know that this is a shady business practice and that citizens aren't going to stand for it. Lobbyists are one thing, voters are another. And speaking of voting, it can be done with dollars as well. I myself am avoiding them out of principle and to deprive the guilty parties of income. I'm actually inclined to fax one or two of them a signed letter indicating they were a top contender for my selection but that I choose not to patronize hotels with mandatory resort fees.
Clearly, the motives for resort fees are dark all around. Bait and switch pricing, travel agent commission avoidance, and perhaps some funny business with taxes. The FTC forced the airline industry to include 'cost to card' pricing on their websites and the same can be done for hotels, if consumers will put a little effort into it.
There aren't a lot of people talking about this issue, yet, and my request alone may be insufficient to elicit change, but I wanted to voice my opinion on this issue which is an issue of fair business practices, and I would like to take this particular issue on as something in I would like to bring an improvement about.
I hope you can help me and also point me to other government bodies which can also take action on this issue.
Thank you for your time.
I was just looking at an article on hotel pet peeves before that and one of the ones prominently featured as a peeve is unexpected fees.
The article also has a poll that readers can take on hotel pet peeves that might be of interest to those reading this piece - http://www.frequentbusinesstraveler.com/...
Visited Vegas in Feb. & no resort fees. 1st time since 1985. This is enough to keep me away for another 30 years, when other locations throughout the country have NO resort fees & comped rooms/food. I am really not interested in paying for something I don't use (who is?). Think I will turn in my Diamond card and play somewhere other than a Ceasar's property. Vegas and Atlantic City don't have the "monopoly's" they once had anymore. Wake up Ceasar's!!!
Comment removed by moderator. Inappropriate
I don't know what William F. Harrah or Toni Repetti from the Hotel College are talking about. I ALWAYS CONSIDER the amount of that property's resort fees before I book a hotel, whether it's in Vegas or elsewhere...I'd rather book a place which won't charge me for something I won't use.
Let's let our voices heard and sign this petition. I don't remember them asking me if I wanted to pay a resort fee!
https://petitions.whitehouse.gov/petitio...
Resort fees are something guests asked for? At least don't insult us and instead say something like "We wanted to find new, subtle and sneaky ways to increase revenue while not adding any benefit"? I would really rather not pay for things I'm not going to use. If I'm going to use the gym - I will pay. If I'm going to use the internet - I will pay. If I want to send a fax or message to my 1980's pager - I will pay. Otherwise, don't force me to pay for services I will never use. Next they will tell us that hotel guests are demanding to be raped in their rooms and robbed as an "experience enhancement plan". What a thinly-veiled money grab.
I normally take a week off every 2-3 months and go to Vegas. I have been doing this for the past 15 years. I have always stayed at the Mirage, simply because I love their pool.
I stopped staying at the Mirage (3 years ago) and started staying at ONLY Planet Hollywood/Paris/Caesars because there are no resort fees. Now that they are charging resort fees, I will definitely be going back to the Mirage/MGM/Mandalay. In my opinion, the only thing Harrah's had going for them was the fact that they didn't charge resort fees. Their hotels (with the exception of Caesars) are all outdated, and their restaurants are subpar. They are going to be losing millions of dollars because of this decision to introduce resort fees.
When I travel to Vegas, I tend to gamble quite a bit. On an average week I will probably lose between $5,000-$10,000 in the casino. I always gamble at the hotel I'm staying at. That is about 20k-40k per year that Harrah's will be losing just from me. I can assure you there are hundreds of thousands of customers out there that feel the same way. I find it ludacris that a hotel chain that has prided itself (for years) on their "No Resort Fee" policy, to lose this much revenue in gambling loses simply because of a $18.00/day resort fee. They will see by the end of 2013 how much $$$$ they are going to lose, and I guarantee, they will reverse this decision. Hopefully it won't be too late for them to re-establish themselves.
Some hotels in vegas can get away with charging a resort fee because they stand out above the crowd. Harrah's, Bally's, Flamingo, Quad, and Rio definitely do not qualify as luxury hotels, and do not warrant a resort fee. Harrah's hotels has been cutting corners in every way possible lately. Their restaurants/buffets have all gone down hill. They have canceled the Masquerade Show at the Rio, which in my opinion, was the only entertaining thing about the Rio. They have cut costs on staff (housekeeping/valet/front desk). All of this in an effort to fund their expansion of the Quad, and the new million dollar buffet at Caesars Palace. Now they're going to charge resort fees to pay for the construction of the Quad, which is still the dumpiest/dirtiest hotel/casino in all of Vegas. I seriously think Caesars Entertainment needs to look into replacing their CEO, somebody is making some really stupid decisions down there. That's what happens when you have a manager instead of a LEADER calling all the shots.