Las Vegas Sun

April 17, 2014

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County website overcoming problems caused by upgrade, spokesman says

Visitors to Clark County’s website Thursday morning were greeted with an “out of order” sign after the site went offline overnight.

The website stopped working late last night while upgrades to the county’s email server were being made, spokesman Erik Pappa said in a statement.

During the upgrade, the wrong IP address was input, preventing access to the site. Visitors wanting to access meeting agendas, property records or any of the many services through the website instead were directed to a page saying the site was not currently operational, Pappa said.

Pappa said the error was noticed before 8 a.m. Thursday and was quickly fixed, but it still took several hours before the website was returned to normal. As of 12 p.m., only a few people were still having trouble accessing the site, he said.

If people still are experiencing difficulty accessing the site, they should restart their computer and clearing their browser's cache to solve the problem, he said.

The county’s information technology department will conduct a review to determine what went wrong and will make any changes to prevent the problem from happening again, Pappa said.

The county’s website is visited by about 250,000 people every month and generates 1 million monthly page-views, Pappa said.

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