Las Vegas Sun

November 27, 2014

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DMV’s solution to long waits in line: kiosks, for a few extra dollars

CARSON CITY – One big complaint by Nevada motorists is the long wait they endure at the offices of the state Department of Motor Vehicles to get or renew a driver’s license or register a car.

But the department believes it has a way for drivers to take care of business in an average of 90 seconds.

Kiosks have been installed at DMV offices, which can be used for a limited number of transactions for a couple of extra bucks.

There were 217,843 transactions conducted on these kiosks in the last six months of 2010 and it was more than officials had expected. Now the department is considering expanding the type of business that can be conducted and the locations where the units are available.

“People are getting the word out not to stand in line,” says newly installed DMV Director Bruce Breslow.

The department gained approval Tuesday from the state Board of Examiners to draw $396,890 from a contingency fund to pay the money due to the operator of the kiosks. That amount was more than expected.

Intellectual Technology Inc. of Carlsbad, Calif., is the owner and operator of the machines. It charges $1 for a driver’s history or insurance reinstatement and $4.99 for vehicle registration renewal.

The department is planning to expand the available transactions to such things as driver’s license renewal and duplicate identification card requests.

Tom Jacobs, spokesman for the department, said the machines take cash or credit, and debit cards or e-checks. Other states have similar units but Jacobs said he believes Nevada is the only state where the customer gets the document instantly back at the kiosk, instead of waiting for it in the mail.

There are seven of these units at DMV offices in Southern Nevada, as well as five at AAA offices in Clark County.

The department is also looking to expand the locations, such as putting them in public libraries.

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  1. The problem with the kiosks is that they dont handle many of the transactions that people go to the DMV for. For example, registrations that are more then a few weeks old. This needs to be fixed.

  2. The kiosks need to be operated by the DMV, and not an outside company, and they need to be free. After all, this also saves the DMV money.

  3. love the kiosks

  4. My last visit to the DMV to register a new car took about 30 minutes, which is a definite improvement over what I have come to expect. Now, if they would just fix their insurance verification system and stop losing insurance information the Nevada DMV would operate as efficiently as other states' systems.

  5. The majority of transactions could and should be handled online. In other states where I have registered cars in the last 10 years, only the first visit for the initial registration of vehicles registered in other states was made in person. After that, every yearly registration, licensing and smog check was handled online either by myself or by the smog check station, insurance company, etc.

  6. I've got no complaints. I had renew my driver's license in person this year, this month, in fact, and the two civil servants I dealth with were polite and quick. It took me less than hour, a considerably shorter time than I expected. Last month I was able to take of another issue there with the vending machine.

    And, yes, handling it online is great, but I think you can only do that every other renewal, or it's an issue of age and an eye test is required.

    I like the idea of kiosks and as for smog checks, well, Freddy's does them and charges ten bucks to handle the registration -- I'm fine with that too.

    At the end of the day, as I said, I've got no complaints about the DMV.

  7. The smog check should be good for 4 months not three. My registration is at the end of the year when all the holidays are colliding that I tend to put it off. The extra month would be appreciated.

  8. I only had the opportunity to go to the DMV in person twice while living in Vegas. FIrst time was to get a new driver's license. I, too, heard the horror stories. I was in and out in less than 45 minutes at the facility on West Sahara. Second time had to go switch the title on the car and get NV plates. Total time: 1 hour. It would have taken less time but we had to forfeit my IL plates and it took awhile to get them off the car (didn't know we had to turn in the plates). And this was on a Saturday morning!! It was at the new facility on No. Decatur. It also helped that I did research BEFORE going to see what I also had to bring with me. Did not walk in there without the proper paperwork, etc.(except we could have used a screwdriver for the plates!!) When I had to renew my DL and/or change my address, I did it all online.

    Bottom line for ANY DMV in ANY State is to come prepared. Go online, or visit a DMV office and go to the information desk and see what you need and THEN come back. It's easier on the employees, easier on you and on other patrons.

  9. I had to go there 2 times last year, each took about a hour. 2 cars and driver license renewals, not bad.