Supervisors do a lot to earn tips

Joseph Ruggeroli, Las Vegas

Tuesday, Dec. 6, 2011 | 2 a.m.

Lisa Randall’s analysis of the Wynn dealer tip pooling disputeis flawed at best and does not consider several important facts.

I was the fourth generation in the gaming business and was in it for over 15 years. The house looked the other way regarding the dice crew’s tip splitting she referred to, but she did not mention that in the baccarat rooms in several casinos, all of the dealers, floor people and shift supervisors were in on the tips! So there is precedent regarding tip sharing in Nevada.

In addition, the service to the player provided by the floor supervisor is far greater than the dealer could accomplish. This includes: supervision of the game, issuing fills/credits, issuing markers and rim credit, calling the waitress and host, checking on reservations or transportation, changing the cards and most importantly rating the players (among others).

Considering that the dealers cannot move from the table it is clear that the Wynn policy is more than fair. Both the dealer and floor person act as a team to provide service to the player and therefore the tips should be shared.