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February 12, 2012

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Wells Fargo hosting workshop for struggling homeowners

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Mona Shield Payne/Special to the Sun

Ethan Legaspi asks questions of Wells Fargo home retention specialist Guy Lunda, right, while seeking mortgage assistance at the Wells Fargo free Homeownership Preservation Workshop Friday, July 9, at the Hilton Convention Center.

Friday, July 9, 2010 | 7:27 p.m.

Wells Fargo

Eva and Douglas Skifton, along with their three toddlers, meet with Wells Fargo representative Richard Tomasso organizing documents in preparation to meet with a home retention specialist during the Wells Fargo free Homeownership Preservation Workshop Friday, July 9, at the Hilton Convention Center. Launch slideshow »

Map of LVH - Las Vegas Hotel

LVH - Las Vegas Hotel

3000 Paradise Road., Las Vegas

Hundreds of Las Vegas residents may be getting some relief on their mortgage payments this week.

Wells Fargo is hosting a workshop Saturday and Sunday at the Las Vegas Hilton to help its customers through their financial hardships and avoid home foreclosures.

Wells Fargo sent out more than 5,000 letters to customers who have been delinquent for at least 60 days or who have requested help. The bank has asked them to meet face to face with its staff to find a solution to their inability to pay.

More than 500 appointments were set up this weekend, and other Wells Fargo customers, including those who didn’t get letters but need help, can attend the workshop without registering.

The workshop is one of 11 Wells Fargo has held across the country in markets like Las Vegas where customers have been hurt by reduced incomes and their mortgage payments rising with adjustable-rate loans.

Typically, half of the people receive a decision at their meeting or shortly thereafter.

About two-thirds of those who attend the workshop receive some kind of workout option, with about 80 percent of those modifications in their mortgage payments, said Tom Goyda, vice president of government and industry relations for Wells Fargo.

Wells Fargo has been using a loan-modifications program offered by the federal government and its own programs.

The programs reduce interest rates, extend the terms of loans and, in some cases, set aside principal payments or even forgive some principal, Goyda said. One of the programs attempts to get mortgage payments down to 31 percent of monthly income.

Most of those attending the workshops need help because they or someone in their household has lost their job or their income has been reduced, Goyda said.

Not all loans can be modified, because 90 percent of those mortgages serviced by Wells Fargo are owed by other investors, including private investors, Goyda said. Some may not want to modify loans as homeowners have requested, he said.

The banking specialists meet with homeowners for about an hour, going through their financial statements and other documents they are asked to bring to the meeting.

“The face-to-face meetings help us find options and allow them to ask questions and get a quick response,” Goyda said.

The meetings can even help facilitate short sales — the sales of homes for homeowners who owe more on their mortgage than it is worth.

The workshop helped one Las Vegas couple temporarily reduce their mortgage payment from $1,600 to $1,000 a month.

Griselda, who did not want to use her last name, said it’s been difficult to afford their mortgage because her husband is an unemployed mechanic and her work schedule has been cut to three or four days a week as a housekeeper at a Strip hotel.

Griselda said she appreciates the help but wishes more could be done long term, because the value of her home has fallen to $90,000 when the original loan was for $273,000.

“The help I am getting is medicine for now, but what about one year or two years?” she said. “They will reduce the interest but not the principal. We need some more programs.”

The workshop runs from 10 a.m. to 7 p.m. Saturday and Sunday at the Las Vegas Hilton, 3000 Paradise Road. Customers can call 800-405-8067 for more information.

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