Friday, Jan. 29, 2010 | 6 a.m.
Carol Thompson is one of the few female executive faces in the male-dominated gaming business. As the general manager of Station Casinos’ Texas Station property, a position she took on in July 2009, Thompson has enjoyed a 10-year climb through the Station ranks.
“I never felt that gender has ever been an issue in this [Station Casinos] culture,” she said. “The only limitations are the ones we put upon ourselves.”
She came to Station as a director of training after serving as an assistant to Felix Rappaport at MGM Mirage for several years. Thompson then moved on to become a general manager at some of Station’s smaller properties. In 2008, she became an assistant general manager at Aliante Station Casino and Hotel in North Las Vegas before coming to Texas Station.
After 16 years of climbing, Thompson is ready to stop looking for the next career step. For the coming year, her team will focus on the basics: employee culture and morale, as well as the guest experience.
“We believe, in the long run, when we all come out of this challenging time, those are the things that really matter,” she said. “Did our team members think we cared about them and do people continue to have a great experience at our properties? It’s kind of like going back to the basics of hospitality.”
By Brian Sodoma, Contributing writer