Las Vegas Sun

April 23, 2024

The Cosmopolitan faces an uphill battle on the gaming front

Cosmopolitan

Justin M. Bowen

The Cosmopolitan will have to build its player database from scratch—no easy task.

In the weeks leading up to opening day at the Cosmopolitan, gaming blogs and message boards vibrated with a scandalous rumor: The new Strip megaresort would deal a bastardized version of Vegas’ signature table game. Bettors would face tighter rules and be shortchanged on each blackjack. For industry observers, it was not unlike learning that all dishes in the resort’s upscale restaurants would be made with MSG.

Inside the Cosmopolitan

Get an inside look at the last resort to open on the Strip for the next few years. The Cosmopolitan of Las Vegas seeks to appeal to "the curious class," from a "restaurant neighborhood" with a secret pizza joint to its unprecedented number of rooms with outdoor terraces. The Cosmopolitan opens its doors December 15, 2010.

But the PR nightmare never came to pass. On opening night, Cosmo’s run-of-the-mill blackjack game had fairly common rules, with one small caveat: eight decks rather than the customary six. Crisis averted, right? Yes and no. The $3.9 billion property still faces uncommon challenges in marketing its core product. With no database of loyal players, the Deutsche Bank-owned resort is an island nation staring down superpowers such as MGM Resorts and Caesars Entertainment. Gaming analyst Bill Lerner observes, “They need to have a solid base, which is something this entity will be building from scratch. It will take some time before it will be disruptive on the gaming side.”

To accelerate that process, the casino has made some wise early moves. It hired away dozens of the best dealers from Wynn Las Vegas and other swanky joints, and it introduced a loyalty program that rewards all spending—not just gambling. But if Cosmo really wants to attract droves of serious bettors, here’s one surefire way: Loosen up those rules.

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