Las Vegas Sun

June 4, 2012

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Sun Editorial:

Helping homeowners?

Lenders are not moving quickly enough to do their part and refinance mortgages

Monday, Sept. 14, 2009 | 2:05 a.m.

In March, Phoenix homeowner Bobbi Giguere started asking her mortgage company, Wells Fargo, to modify her loan. She since has gone rounds with the company, trying to provide information and get an answer.

As The New York Times recently reported, it took bankruptcy Judge Randolph Haines to help her get the answer. Giguere, who has filed for bankruptcy court protection, told the judge of her plight. Haines wanted an explanation and called Joseph Ohayon, senior vice president of Wells Fargo Home Mortgage Servicing, to the stand last month.

It was a rare moment — a senior banking executive facing a homeowner to explain what was happening. Ohayon first blamed Giguere, saying she failed to provide a crucial financial worksheet to the company.

Under questioning by Giguere and the judge, Ohayon admitted the bank never asked for the financial worksheet. He also said the bank had denied her application right after she submitted it but never told her. She didn’t learn about the denial until Ohayon testified about it.

The hearing put a face on a serious problem in the foreclosure crisis — lenders’ indifference to borrowers who want to avoid foreclosures.

Since the Treasury Department’s loan modification program was unveiled in March, lenders have offered help to just 19 percent of eligible borrowers.

Most of the major lenders have been slow to aid borrowers, and that needs to change. According to USA Today, the number of foreclosures nationwide was up 18 percent in August over a year earlier. In Nevada, the number was up 53 percent. One in 62 homes in the state is in foreclosure — the highest rate in the nation.

There is no excuse for the foot-dragging of lenders, many of whom have taken federal bailout money. The Treasury Department and Congress should make sure lenders are moving more quickly to modify loans wherever possible and end the mortgage crisis.

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