Las Vegas Sun

February 12, 2012

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How to win the attention of inattentive home lenders

Wednesday, July 8, 2009 | 2 a.m.

The letter begins: “My wife and I are frustrated, as are many people in Las Vegas who are looking at losing their homes.”

“We have gone through two companies,” the husband’s note to the Sun continues, “at a cost of $2,500 each, with no help from the lenders. We are at a loss ... and we can afford this home with some help!”

The complaint is a familiar one. Homeowners say lenders are not doing enough to work out a deal that could lower monthly mortgage payments and help save homes from foreclosure.

The New York Times recently spent two days documenting the efforts of a loan modification company that tries to get loan servicers to rework mortgages for homeowners. The paper profiled employees who spent most of their time on hold with Muzak or getting hung up on.

Experts say the problem is being felt nationwide as the loan-servicing industry struggles to become a housing counseling agency, too.

Lenders have neither the staffing nor the expertise — and possibly not the motivation — to keep up with the demand from home-owners who want their mortgages reworked so they can stay in their homes.

One housing expert compares the new workload for the loan servicers with that in the education system that no longer teaches just math and reading, but also must provide health care, teen counseling and after-school activities.

“It’s a whole retooling of an industry,” said Julia Gordon, a senior policy counsel at the Center for Responsible Lending. “You will not get a servicer who will say, ‘I don’t want to do it.’ ”  But in truth, she said, “they don’t want to do it.”

A group of 20 senators, including Senate Majority Leader Harry Reid, recently wrote to Treasury Secretary Timothy Geithner urging him to pressure mortgage companies to work with borrowers to save homes.

In Nevada another 72,000 homes are expected to fall into foreclosure in 2009, according to one report. The senators said 1 million foreclosures nationwide have occurred this year.

For now, here are some steps homeowners can take as they try to refinance or modify their loans.

Know what is available

The Obama administration’s Making Home Affordable program offers two plans for homeowners — mortgage refinancing and mortgage modification.

Both are open only to owner-occupied homes with loans that originated on or before Jan. 1, 2009. The first lien can be no more than $729,750. (Higher limits for multiple-unit properties.)

Loan refinancing is available to those whose loans are owned by Fannie Mae or Freddie Mac, and who owe no more than 125 percent of the home’s value. (Do the math: that means you cannot owe more than 25 percent beyond the current value, say $250,000 on a home whose value has fallen to $200,000.)

Homeowners with second liens require approval of the holder of the second note.

Loan modifications are available to those in what the administration calls imminent risk of foreclosure, or 60 days delinquent on their loans, who are paying more than one-third of their income on the mortgage. Loans are to be written down to 31 percent of the borrower’s income, either by reducing the interest, spreading the terms to 40 years or reducing principal.

For information go to makinghomeaffordable.gov or call 1-888-995-4673 (HOPE).

Find your loan servicer

Banks that participated in the second round of the Wall Street bailout, known as the Troubled Asset Relief Program, are required to participate in the Obama administration’s housing plan. Also various loan servicers have signed contracts to participate in the housing program (they receive a financial incentive, about $1,000 per loan, for participating).

To see if your loan company is on the list, go to financialstability.gov.

Seek an advocate

Housing counselors and legal aid groups can help provide information and, in some cases, work on your behalf. These are typically no-fee organizations. For information go to lawhelp.org.

Consider foreclosure mediation assistance

In Nevada the state Legislature recently passed a law that allows homeowners who receive foreclosure notices after July 1 to enter mediation to settle foreclosure disputes with lenders.

For information go to nevadajudiciary.us/index.php/foreclosure-mediation.html

However, as much as banks, lenders and investors who purchased the bad mortgages say they want to keep families in their homes, the Obama administration’s programs carry no real penalties for lenders who don’t. Some say it’s an improvement on previous efforts crafted by Congress during the Bush administration that were voluntary.

In the few months since the program has been running, estimates are that tens of thousands of homes have been refinanced or modified, and 200,000 offers for loan modifications have been made — though fuller numbers are forthcoming.

Gordon, the housing counsel, suggests homeowners should follow a few rules. Don’t be shy about seeking help, asking questions and getting second opinions.

“Homeowners should really be aggressive in obtaining help and going after their servicer for an affordable loan,” she said.

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