Las Vegas Sun

November 14, 2009

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Letter: Southwest Airlines has caring employees

Monday, Aug. 20, 2007 | 7:09 a.m.

A week ago our son, Joel, was traveling Southwest Airlines from Seattle to Omaha, Neb., via Las Vegas when he had a seizure in the Southwest Airlines pod at McCarran International Airport.

The Southwest supervisor became involved. We had conversations with her a number of times as she called the aid car, arranged for flights to get my husband to Las Vegas to get our son and then to take them home the next day.

She diverted Joel's luggage, and it was waiting for him on arrival back home in Seattle. The supervisor gave me her personal cell phone number to call her any time with any concerns. She called me later in the day, after work, to check in with me.

I am very thankful to Southwest for empowering its staff to do what is necessary in an emergency. We were treated better than I could have expected from a favorite sister.

Our hats go off to the Southwest Airlines staff. They went far beyond the call of duty and made the best of a stressful, difficult situation.

Wilma Pilon, Bothell, Wash.

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