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November 16, 2009

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Phone lines tied up by rebate check questions

Thursday, Oct. 13, 2005 | 7:37 a.m.

CARSON CITY -- Las Vegas residents who tried to call the Department of Motor Vehicles early Tuesday were out of luck.

The rebate hotline was down from 8 a.m. to 9:20 a.m. because of "a Sprint problem," DMV spokesman Tom Jacobs said.

On Monday, the hotline got so many calls from Las Vegas that "they were choking the state lines," Jacobs said.

There were 3,000 telephone inquiries Monday to the hotline, 2,800 on Tuesday and 400 by noon on Wednesday, officials said.

The bulk of the calls came from people who had not registered their vehicle to their current addresses, Jacobs said.

Addresses can be updated by going online (www.dmvnv.com) and obtaining a change of address form. That form can be faxed to the DMV.

Jacobs said that at least one caller's story is being investigated before the DMV will issue a replacement check. The man said he put his rebate check on the dashboard of his car on the way to the bank, and it flew out the window of the car.

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