Friday, Oct. 11, 2002 | 10:08 a.m.
McCarran International Airport, like all other major airports, hasn't had much good news this year. After all, there has been a decline in passenger traffic following Sept. 11, and most airports have struggled to meet federal deadlines to improve airport security. But McCarran did receive some positive news this week.
In a survey of passengers conducted in July and August by J.D. Power and Associates, a firm that provides customer satisfaction surveys for many industries, McCarran was No. 1 among the airports in the United States that have at least 30 million passengers a year. The Las Vegas airport ranked high in customer service for its accessibility and baggage handling. First impressions -- and even last impressions -- can make the difference for a tourist-based economy such as ours. So it's encouraging to see a validation of the county-run airport's long-term commitment to providing an enjoyable experience for air travelers.
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