Las Vegas Sun

November 29, 2009

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Letter: Arrogant DMV clerk offends paying customer

Thursday, Oct. 28, 1999 | 9:57 a.m.

I approached a young woman DMV employee and asked where I could stand to obtain the permit. She said: "What do you want a permit for?"

I responded I hoped to return when the DMV had resolved its current computer problems. She shouted: "What problems?"

I responded the problems that had been widely broadcast in the newspapers, radio and television, and admitted to by the DMV itself.

She shouted again that they have no problems, nothing will ever change, nothing will ever improve and you can always expect to spend at least 4-6 hours at the DMV for any type of business.

I was stunned. I then asked: "If nothing will ever improve, if nothing will ever change, why did the DMV spend millions of dollars on a new computer system?"

She brushed me aside saying they have no problems and the program is so that everyone can do everything.

I suggest a complete revamp with the DMV.

It could begin with immediate termination of smug bureaucratic clerks who forget the very purpose of their job: To assist -- not to abuse -- those forced to stand in line a minimum of 4-6 hours for what should be a routine transaction that we are trapped into by more bureaucratic bungling.

DMV's incompetence is enhanced by its arrogance.

JACQUELINE NELSON

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