Blogs: The Heart of Business

The Leadership Moment

By Craig Galati · February 8, 2010 · 9:34 AM

When many people think of a leader, images of an army general charging up a hill with troops in tow come to mind. Or images of a CEO making a passionate speech extolling the virtues of a product or policy position are conjured. Sure, those both represent a certain kind of leadership. But most real leadership happens in small chunks; small moments without the limelight, drama or intensity that these images represent. Leadership happens in small and large meetings, in ...

Teach Your Children Well

By Craig Galati · January 25, 2010 · 1:48 PM

In Clark County, Nevada, a fifth grade teacher assigned her students a project in which they were tasked to write about any winter holiday tradition other than the ones commonly ...

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Stone Soup

By Craig Galati · January 11, 2010 · 10:17 AM

I made a pot of soup the other day with my youngest son. He asked what kind of soup we were making and for some reason, I responded, “Stone Soup.” ...

2010 - The Decade Ahead

By Craig Galati · December 28, 2009 · 11:03 AM

In 2008 I was pretty sure we would talk ourselves into a recession. I felt we were at the tipping point and that we could either talk ourselves into or ...

Culture Really Does Matter

By Craig Galati · November 30, 2009 · 10:06 AM

I visited a friend at his office the other day. As I sat in the waiting room, I could feel it. As I was greeted and escorted to the conference ...

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Reflecting Upon the Transition

By Craig Galati · November 16, 2009 · 10:40 AM

It’s fall, and once again I find myself in a mildly melancholy and reflective mood. Two thousand nine was, by my estimation, one of the most challenging, and both physically, ...

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What the Phillies-Dodgers Series Can Teach Us About Business

By Craig Galati · November 2, 2009 · 12:32 PM

Those of you who know me know that I am a huge baseball fan and that my favorite team is the Los Angeles Dodgers. The Dodgers had a very good ...

Expectations Set the Standard

By Craig Galati · October 19, 2009 · 6 AM

I fly quite a bit on Southwest Airlines. For the most part, the employees are friendly, the check-in lines are staffed appropriately and the flights are on time. Because of ...

What Are We Afraid Of

By Craig Galati · October 5, 2009 · 11:52 AM

Recent events such as President Obama’s speech to school children and the lack of coherent debate regarding health care have caused me to question the American public. What are we ...

Empathy is the Key to Creating a Positive Experience

By Craig Galati · September 21, 2009 · 10:30 AM

To effectively deliver or create the appropriate experience for your clients, friends and co-workers, one must become proficient in developing empathy. I’ve previously written about creating the “right” customer experience ...