Blogs: The Heart of Business

What the Phillies-Dodgers Series Can Teach Us About Business

By Craig Galati · November 2, 2009 · 12:32 PM

Those of you who know me know that I am a huge baseball fan and that my favorite team is the Los Angeles Dodgers. The Dodgers had a very good team this year but once again were bounced from the playoffs by the Philadelphia Phillies. The Phillies are a better team than the Dodgers -- they are more experienced, have veteran players and are well-coached and managed. Not to discount the Dodgers, as they are just one or two years ...

Expectations Set the Standard

By Craig Galati · October 19, 2009 · 6 AM

I fly quite a bit on Southwest Airlines. For the most part, the employees are friendly, the check-in lines are staffed appropriately and the flights are on time. Because of ...

What Are We Afraid Of

By Craig Galati · October 5, 2009 · 11:52 AM

Recent events such as President Obama’s speech to school children and the lack of coherent debate regarding health care have caused me to question the American public. What are we ...

Empathy is the Key to Creating a Positive Experience

By Craig Galati · September 21, 2009 · 10:30 AM

To effectively deliver or create the appropriate experience for your clients, friends and co-workers, one must become proficient in developing empathy. I’ve previously written about creating the “right” customer experience ...

The Day the World Sped Up

By Craig Galati · September 8, 2009 · 9:41 AM

The Earth spins at about 1,040 mph. That’s fast. I remember when it wasn’t that fast and I remember the first day the world sped up. It was 1989 and ...

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Ante Up, Knock my Socks Off and Fire on All Cylinders!

By Craig Galati · August 24, 2009 · 10:40 AM

One of my favorite business tools is storytelling. I find it a great way to convey an idea vividly to a client, helping her see an issue differently or providing ...

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The Age of Innocence

By Craig Galati · August 10, 2009 · 6 AM

I recently attended my niece’s confirmation. As I watched the group of 15-16-year-olds stand in front of the bishop and confirm their faith, I was reminded of days gone by ...

Do You Really Know?

By Craig Galati · July 27, 2009 · 11:20 AM

I attended two memorial services over the past few weeks. My business partner’s father passed away in late June. His death was not a surprise, yet his loss will still ...

The Marketing-Fishing Analogy

By Craig Galati · July 13, 2009 · 9:45 AM

I just returned from a relaxing weekend of camping and fishing with my family. There is nothing like a getaway to spark creative thinking. Perhaps that is why on the ...

Working on the Weekend

By Craig Galati · June 29, 2009 · 11:02 AM

Remember the 1981 song by Loverboy, “Working for the Weekend?” You know the song and now you probably will be singing it in your head for the rest of the ...